White paper | Delivering an Autonomous Customer Experience Through Business Intelligence and Analytics
Aricent is a leader in delivering next-generation, transformational solutions and services that keep pace with advanced technology. AI/ML, cloud, IoT, SDN/NFV and security services are gaining momentum in the CSP space. Aricent works with companies that are experiencing customer churn due to technology migration and a lack of technical expertise.
As part of our customer-experience offering, Aricent has launched an autonomous customer experience service that provides a 360-degree view of a CSP’s customer-experience performance, using machine-learning models to enhance CX autonomously through multiple touch points.
Our offering includes data mining of customer and network data from multiple sources using Big Data platforms, real-time analytics and machine-learning algorithm to extract insights for CSPs ranging from network health to real-time customer churn and NPS and provide recommendations for enhanced customer-experience management.
To know more, Download the Whitepaper