[Whitepaper] Use Design Thinking to Foster Trust and Help Increase Patient Payments
Consumers’ out-of-pocket healthcare costs are continuing to grow, increasing more than 53% between 2006 and 2016¹ . It’s time for a new approach to patient billing. At Change Healthcare, we’ve already done the hard work for you. Through multiple rounds of primary research and consumer testing, we’ve identified how to use design thinking to create statements that engage patients and motivate them to pay.