As automation advances, the role of the case manager will evolve as well. Join us as we follow the admission process at one of the busiest EDs in the country and see how automating the InterQual® medical review can lead to earlier identification of potential denials, quicker review of admission appropriateness, and a closer partnership with a commercial payer.  The efficiency gained from this automation will also allow case managers on both the payer and provider side to reduce time spent on redundant work and increase collaboration on complex cases and discharge planning.

Featured Speakers

Patty Resnik, MJ, MBA, FACHE, RRT, CPHQ, CHC

Vice President of Quality and Care Management
Christiana Care Health System

Ms. Resnik is the vice president of Quality & Care Management for Christiana Care Health System, an 1100-bed major teaching hospital with two campuses, that is recognized as a regional center for excellence in cardiology, cancer and women's health services.  Ms. Resnik leads several programs at Christiana Care, including programs in utilization management, care management clinical documentation improvement, regulatory reporting and population health.

Holly D'Amico

Director Integrated Care
Highmark Health Plan

As Director of the Integrated Care Team at Highmark, Ms. D'Amico is responsible for the Integrated Care Management Program for all lines of business, providing oversight and accountability for management of ICT RN Care and Case Managers in Pittsburgh, Wilkes-Barre, West Virginia and Delaware.  She is accountable for strategic and operational performance of the unit, including evaluating, developing and operationalizing care cost initiatives to deliver high quality outcomes in compliance with all state and federal regulations.  


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