Never before has there been such a seismic shift in revenue-cycle management. With more self-pay patients, a constantly changing reimbursement environment and an onslaught of newly insured individuals, healthcare organizations are paying closer attention to collections. Concentrating on the beginning of the revenue cycle can help ensure you get the revenue you're due. Discover what's working--from mortgage-type loans to pre-admission down payments and deposits to collection at the point of service to third-party financing.

Featured Speakers:


Sarah Knodel
System Vice President Revenue Cycle
Baylor Scott & White Health

Sarah Knodel joined Baylor Health Care System (now Baylor Scott & White Health) in July 2010. She is responsible for the strategic management and direction of the Baylor Scott & White Health revenue cycle, which includes responsibility for over 1,700 employees spanning across Access Services (including facility registration/financial counseling personnel & centralized insurance verification/pre-registration functions), Revenue Integrity, Utilization Review, Denial Resource Center, and the Central Business Office.


April York
Sr. Director of Acute Patient Financial Services
Novant Health

April is directly responsible for enhancing the process capability and ensuring the integrity of Novant Health’s revenue cycle system net revenue of $3 billion annually.  This encompasses fifteen acute care facilities located in North Carolina and Virginia, one hospice agency, and multiple imaging centers, surgical centers, provider based clinics and joint ventures. She has been with Novant Health since 2000 when she was hired as the Business Office Manager at Thomasville Medical Center.

Stuart Hanson
Sr. Vice President and General Manager of Consumer Payments
Change Healthcare

Stuart Hanson is responsible for strategy and product development for consumer healthcare payment solutions. This role includes responsibility for health plan and healthcare provider-based, consumer-facing payment and financing solutions. Prior to joining Change Healthcare, Stuart led the healthcare business development strategy and activity for Citi Retail Services. This business unit helped launch Citi's innovative and award-winning Money^2 for Health patient payment solution.


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