Electronic health records and claims administration systems have fundamentally changed the way hospitals and health systems operate. But patient misidentification has created significant problems for providers, leading to duplicate records and denied claims. A recent survey shows 35% of denied claims are linked to patient misidentification or inaccurate or incomplete medical information, costing the average hospital $1.2 million annually. 

During this webinar, experts will discuss the IT challenges and financial implications of patient misidentification, how to prevent or limit the impact of misidentification and ways that providers have leveraged new technology to improve processes and reduce risk.

Some discussion topics include:
  • Reasons misidentification occurs 
  • Potential risks of identity theft or fraud
  • How to leverage new technology--and existing technology--to limit errors
  • How addressing patient misidentification can reduce claims denials, streamline reimbursement and improve care

Featured Speakers

Ben Moscovitch, The Pew Charitable Trusts

Ben Moscovitch

Project Director, Health Information Technology
The Pew Charitable Trusts

Ben Moscovitch manages Pew’s efforts to improve the safety of electronic health records and enhance the exchange of information so healthcare providers and patients have the data they need to make informed decisions. This work will help advance efforts to ensure that the design, implementation, and use of EHRs do not contribute to unintended harm, and that they can be used to improve care. Previously, Moscovitch worked on Pew’s medical devices project, advancing policy reforms to support innovation, patient safety, and quality improvement.

A. Zachary Hettinger, MD, MS, MedStar Georgetown

A. Zachary Hettinger, MD, MS

Medical Director
MedStar National Center for Human Factors in Healthcare

Dr. Hettinger is an assistant professor of emergency medicine at Georgetown University School of Medicine and Medical Director of MedStar Health’s National Center for Human Factors in Healthcare. He is board certified in both emergency medicine and clinical informatics. His research focuses on human factors engineering, patient safety, EHR usability and cognitive informatics.

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