[Case Study] Leading American Cable and Broadband Provider Boosts Efficiency and Customer Experience with Next-Generation Bill Payment Solution
A Tier One quad-play cable and broadband provider sought an innovative solution to help transform its payment process by leveraging self-service technology and advanced billing software with remote monitoring.
In this case study, gain insights about:
- Derived benefits including improved customer experience and payment transaction efficiency as well as security and uptime
- Innovative solution design that transformed a manual payment process into an automated workflow at scale
- Positive impact for staffing enabling employees to focus on value-add activities and sales while saving labor hours at the customer service counter