[Whitepaper] Biometrics in Telecom: Improving Customer Authentication and Fraud Prevention
To deliver great customer experiences and lifetime customer value, carriers are constantly creating new ways for clients to interact with them that require as little friction and effort as possible. Carefully watching these developments are the fraudsters waiting for any vulnerabilities in the carrier’s customer care infrastructure to take over accounts and commit subscription fraud.
This creates two problems:
- How to easily and effectively authenticate customers across voice, mobile, web and other communications channels
- How to combat fraud in these same channels without negatively impacting legitimate customers that could drive churn
To succeed, carriers are increasingly adopting voice and behavioral biometrics. This whitepaper details why, as larger subscriber bases and more devices per subscriber result in more customer interactions, biometrics is a win-win for customers and carriers.