Join us for this webinar to understand how your care engagement representatives can now be more informed and collaborative, resulting in greater productivity and effectiveness around patient enrollment, care coordination, and personalized service delivery.

Across Healthcare, Life Science and other service industries, KPIs like the following are essential to skillfully managing patient and other relationships:

  • First-response
  • Mean-time-to-resolution
  • Associate on-boarding learning curve
  • Proactive customer outreach

This webinar will present a simple packaged solution that enables single window, proactive and personalized information access within the Service Console for customer service representatives & supervisors to manage their respective customer satisfaction effectively. The benefit areas include patient enrollment, care coordination, personalized service delivery, drug discovery & manufacturing, regulatory compliances, and many more!

Attivio is a leading Cognitive Search & Insight platform company. Persistent is an Attivio partner since 2013 and has leveraged its technology to deliver Engage 360. Persistent is a member of Salesforce Cloud Alliance since 2010 and a certified Platinum Partner. Engage 360 is certified by Salesforce and available on AppExchange.

Featured Speakers:

Jacque White
Chief Customer Officer
Persistent Systems

Jacqueline White has been a leader in enterprise technology software and IT consulting for the past 20 years. Although Ms. White has led large complex ERP system integration initiatives of Oracle EBS, SAP and several SaaS solutions, her passion is in developing, mentoring and building high performing, world class, complex Leadership Teams and Customer Service Teams.

Sawad Thotathil
Sr. Director – Healthcare Transformation
Persistent Systems

Physician, IVF Scientist and Operations Improvement expert with experience in establishing and transforming healthcare organizations across the world and in the US in regional and national roles. Immense experience in leading clinical and operations team across acute, post-acute and specialty care. Expertise in the introduction of clinical and digital technologies for improving outcomes.

Swapnil Paranjpe
Senior Director - Digital Solutions & Presales
Persistent Systems

Swapnil leads the Data practice within Persistent’s Digital business unit, focusing primarily on enterprise productivity and digital experience solutions. He is Product Owner for Engage 360 solution and Genwi Platform driving their roadmap, presales and post-sales support. He oversees enterprise customer initiatives involving digital experiences, enterprise search, data integration, and BigData analytics, leveraging several of Persistent’s own and partner technologies like Share Insights, Attivio, Genwi, Vega and Mulesoft.

NOW AVAILABLE ON-DEMAND

Register now for this webinar