The rise of healthcare consumerism is impacting the demands members are placing on health insurers. Thirty-six percent of members who suffer from fragmented experiences are willing to switch health plans for a better one. To remain competitive and retain members beyond enrollment, insurers must keep them engaged with personalized and seamless digital experiences. Join us to learn how health insurers can use a unified platform to connect siloed data across teams, departments and channels to deliver unique member experiences that engage them at every touchpoint to build trust, satisfaction and loyalty.

Webinar participants will learn how to:
  • Simplify member self-service, making it easy for members to complete tasks and answer common questions
  • Deliver seamless omni-channel experiences, sustaining consistent dialogue and interactions with members throughout acquisition, onboarding, engagement and retention
  • Create customized member journeys that deliver the right content through the right channel at the right time

Featured Speakers

Kimberly Arnold

Senior Director, Global Payer Strategy
Salesforce


Guilda Hilaire

Senior Product Marketing Manager
Salesforce


NOW AVAILABLE ON-DEMAND

Register now for this webinar