The rise of healthcare consumerism is impacting the demands members are placing on health insurers. Thirty-six percent of members who suffer from fragmented experiences are willing to switch health plans for a better one. To remain competitive and retain members beyond enrollment, insurers must keep them engaged with personalized and seamless digital experiences. Join us to learn how health insurers can use a unified platform to connect siloed data across teams, departments and channels to deliver unique member experiences that engage them at every touchpoint to build trust, satisfaction and loyalty.
- Simplify member self-service, making it easy for members to complete tasks and answer common questions
- Deliver seamless omni-channel experiences, sustaining consistent dialogue and interactions with members throughout acquisition, onboarding, engagement and retention
- Create customized member journeys that deliver the right content through the right channel at the right time