[Whitepaper] The Total Economic Impact of Customer Service Management for Operators

ServiceNow Customer Service Management helps communication service providers (CSPs) centralize their support systems to increase transparency, improve customer satisfaction, increase agent productivity, and reduce reliance on costly legacy systems. ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) operators may realize by deploying ServiceNow Customer Service Management. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of deploying the solution for their organizations.

Sponsored by: ServiceNow