[Whitepaper] Telehealth Index: 2019 Consumer Survey

Plan members are more willing to use telehealth than ever before, but why and how they want to use virtual care varies by age group. 

A good portion of plan members (ages 35-54) are interested in using telehealth for urgent care, while other age groups see value in other services like accessing behavioral health care or managing chronic illnesses.

This new study explores consumer sentiments toward telehealth, how different age groups differ and how to adapt virtual care programs and marketing strategies to drive utilization. Download the whitepaper to learn:

  • Why 66% of plan members are interested in using telehealth
  • Why 25% of plan members are willing to switch providers for virtual care
  • How to adapt your telehealth program to better engage unique consumer populations


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