[Whitepaper] Transforming Billing Statements into Patient Engagement Tools

As patients with high deductible health plans (HDHPs) shoulder more of the burden for payments, you should expect those costs to rise, especially since collecting payments from patients costs three to four times more than collecting from payers.[1] It’s time to take a different approach to patient billing, one that recognizes patients are not insurers, but rather customers—who often have financial challenges and who rarely possess a firm knowledge of industry practices and jargon. Viewing billing from a patient’s perspective is the key to driving both revenue as well as patient satisfaction. By using intelligent, data-driven communication, you can build trust and guide consumer behavior toward desired outcomes at a lower cost. Read Change Healthcare’s Perspective for ways to help transform billing statements into patient engagement tools.

[1] Prince, Beth. “Improving Self-Pay Collections: One Proactive Approach.” Change Healthcare. Jan. 26, 2018. 


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