Empowered consumers are challenging the status quo, saying, “Show us the costs. Stop medication price hikes. Make local care better and predictable.” How should hospitals prioritize to reduce variability, increase transparency, and control costs— to restore consumer confidence?
Mending Healthcare in America 2020 is the first cross-stakeholder survey of its kind, with nearly 2,000 consumer, doctor, nurse, and hospital executive respondents. Results of this survey point to urgent changes required in the years 2020 to 2023.
This panel examines survey findings: The effects of variability and lack of transparency in health systems; the risks these create; and progress made to overcome obstacles and close gaps identified in the survey.