Improved care coordination pays off for clinicians on the ground since it improves communication and streamlines processes. But it can also play a major role in creating a more positive patient experience. Learn from experts in the field who've seen first-hand how their efforts at care coordination have led to better patient experience survey scores and outcomes. They'll offer an overview of replicable initiatives and the benchmarks to look for when crafting your own plans for better care coordination.

Topics may include:

  • How tech can play a vital role in care coordination and experience
  • Strategies for engaging your clinical team around coordination
  • Metrics to consider when developing an internal strategy
  • The financial perks associated with improved care coordination

Featured Speakers

Jim Merlino, M.D.

Jim Merlino, M.D.

Chief Transformation Officer
Press Ganey

Dr. James Merlino joined Press Ganey in 2015 as president and chief medical officer of the Strategic Consulting Division. In 2018, he assumed the expanded role of chief transformation officer to ensure that Press Ganey’s solutions align with current and future industry needs. In this capacity, he oversees the creation and delivery of individualized plans to help clients achieve transformational and sustainable improvement.

Tracy Sklar

Tracy Sklar

the Senior Vice President, Quality & Patient Experience
Dignity Health

Tracy Sklar is the Senior Vice President, Quality & Patient Experience at Dignity Health. She has dedicated her career to improving the quality of care and patient experience across large, complex health care enterprises. Tracy’s record of successful clinical transformation and quality improvement projects have led to multi-million dollar savings through safer, more patient-centered, higher quality care.

Gail Daly

Gail Daly

Regional Vice President, Clinical Operations and Care Coordination Enterprise
Dignity Health

Gail Daly is Regional Vice President of Clinical Operations and Care Coordination Enterprise for Dignity Health. She is directly responsible for acute, post-acute and ambulatory care coordination. This includes designing and implementing best practices across Dignity Health throughout California, Nevada, and Arizona. 

Pam Holt, RN, BSN, MOL

Pam Holt, RN, BSN, MOL

Operational Consultant, Patient Engagement with Clinical Effectiveness
Wolters Kluwer, Health

Pam Holt, RN, BSN, MOL, is operational consultant for patient engagement with Clinical Effectiveness at Wolters Kluwer, Health. In her role, Pam helps deliver measurable business outcomes through patient engagement strategies.

Duration:  59 minutes

Register to watch on-demand