Like many healthcare organizations, activating healthy behavior change is an important goal for Kaiser Permanente. Activated consumers focus more on their health and are more likely to complete the health behaviors that lead to improved health and business outcomes. To improve consumer activation, Kaiser Permanente knew they needed to understand and then address the diverse health needs across their populations. Advances in conversational artificial intelligence (AI) approaches enable Kaiser Permanente to deliver conversational dialogues that capture insights about individuals in real-time and then tailor mobile dialogues to drive specific health behavior change.

A case study from Kaiser Permanente will be presented that focuses on driving improvement in diabetes self-management behaviors amongst members, and how Kaiser Permanente uses automated and tailored mobile conversations to drive results. 

Webinar participants will learn about:
  • Leveraging conversational AI and behavioral science
  • How automated, tailored dialogues improve diabetes self-management behaviors
  • Creating health activation programs

Featured Speakers

Dr. William Woo

Assistant Chief of Family Medicine
Kaiser Permanente

Dr. William Woo is a board-certified family physician and is the Assistant Chief of Family Medicine at Kaiser Permanente in Orange County. He is both the Diabetes Champion representing Primary Care as well as the Technology Physician representing the Orange County service area. Dr. Woo is also an Assistant Clinical Professor at the University of California Irvine and works with the UCI medical students in their 1st and 2nd year rotations.

Rena Brar Prayaga

Data Scientist
mPulse Mobile

Rena Brar Prayaga is a behavioral data scientist at mPulse. With over 15 years of experience conducting research, evaluation, and analytics in education and healthcare, she is the scientific lead on how individuals and populations interact and engage with mobile solutions.

Paige Mantel

Chief Marketing Officer
mPulse Mobile

Paige Mantel is a dynamic, results-oriented marketer with over 20 years of experience connecting innovative technology-based solutions to today’s business challenges. At mPulse, she leads the go-to-market strategy, solution marketing, corporate communications and demand generation teams.

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